Troubleshooting

My balance is missing or unavailable#

Check that you are signed in to the intended account and network. Refresh the wallet data. An unavailable response is not a zero balance; do not assume funds have moved because the balance could not load.

If a deposit is pending, check its status before trying to spend it. Use the available balance for the account selected in the action.

My quote expired or the market moved#

Request a new quote and review its terms. Quotes bind an amount, market state and expiry. Reusing an earlier review after changing the amount, account or network may be rejected.

If a trade fails near graduation, the remaining curve capacity may have changed. Refresh the coin and request an accepted amount from the current quote.

The coin says Graduating#

The curve has stopped accepting trades while the handover is processed. Wait for the activated venue to appear, then request a fresh quote. Reaching the threshold or displaying a pool does not by itself reopen trading.

I signed, but the action is still pending#

Check the existing action's status and keep its reference. A timeout can happen after submission, so submitting again may create an unintended second action. Wait for a final outcome or contact support if the state remains unclear.

I cannot claim all my creator rewards#

Each pool has its own claim minimum. The total accrued amount can exceed an individual minimum while no pool has enough claimable funds. Check the minimum shown by the claim control and the Available amount.

A pending claim must finish before starting another. A confirmed claim credits the reported amount; a prepared review alone does not.

The numbers differ from an example#

Supply choices, pool economics and fee settings can differ between markets and change for new launches. Use the selected coin's current terms and quote. Older preview policy figures are not a substitute for the active configuration.

Contact support#

Open Support or email support@supanova.app. Include the action reference, coin Instrument ID where relevant, network, approximate time and a short description of the issue.

Never send a seed phrase, private key, wallet password, verification code, bearer token or API secret. Remove those details from screenshots and logs.